Overview

Powerful analytics at your fingertips

Our customer communications platform includes a dashboard so you can always see exactly how well your communications are performing. The dashboard presents real-time data so you can monitor the flow of messages through the system.

With DocCentrics’ dashboard you can always have confidence that your campaigns and communications are being executed as planned. At a glance you can see how many records are being processed, how many records have errors and how many communications have been delivered.

And of course we can customise your reports to track your preferred metrics and provide the insights that matter to your organisation.

Features

Actionable insights without the hard work

  • Dashboard

    Real-time view of your communications. Always on, always available.

  • Web interface

    DocCentrics is an online platform, so you and your teams can monitor the data from any web browser.

  • Data management

    Your dashboard is an easy way to monitor the integrity of your data and the resolution of queries.

  • Performance metrics

    Track the number of messages sent day-by-day. The dashboard shows how many messages are delivered and how many remain.

  • Audit trail

    Meet compliance requirements with our real-time data and complete audit trails.

  • Customisable views

    Monitor the metrics that matter with dashboard views customised to your organisation.

Benefits

Save money and improve results

  • Improve processes

    Pinpoint roadblocks to boost efficiency.

  • Identify opportunities

    A clear view of your communications landscape helps you find ways to improve customer retention, sales and cross-promotion.

  • Minimise risks

    Spot risks before they escalate.

  • Customer experience

    Ensure every customer gets letters and emails on time.

  • Compliance

    The dashboard helps you ensure that compliance targets are always achieved.

  • Data integrity

    Monitor the flow of records through production and see precisely how many records are pending.

Our Process

Discover Design Deliver

  • We take the time to explore precisely what you want to achieve.

    We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.

    By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.

  • We fine-tune the workflows and functionality to match the way you work.

    Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.

    This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.

  • Once the system is operational we continue working closely with you.

    This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.

Get in touch

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You can give us a call or send us a message and we’ll be in touch shortly. Our team is always happy to have a chat.

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