Overview

Your digital transformation starts here

Going digital means more than just using software to manage your customer communications. It means taking advantage of technology at every stage of your communications lifecycle – from creation to delivery – and beyond.

With our platform you can benefit from all the advantages of digital transformation. That means a better customer experience, less paper, efficient workflows, lower costs and a clear audit trail. And because our platform features a familiar interface, your teams can benefit from digitised customer communications without any disruption to your people or your processes.

Features

Digitise every component of your customer communications

  • Digital workflows

    The creation, review and approval of communications is managed digitally.

  • Automation

    Create automatic processes so that every customer has a great experience with your organisation.

  • Personalisation

    Customise your customer communications to enhance cross-selling and improve customer retention.

  • Advanced technology

    The software that we rely on is recognised by industry expert Gartner.

  • Evolving platform

    We launch new features every four months. So you always get our most advanced technology at no extra cost.

  • Easy to use

    Your users will be up and running on the same day.

Benefits

Customer-centric communications are just a click away

  • Efficient processes

    Spend less time reviewing print-outs of communications and focus on creating delightful customer journeys.

  • Cost-savings

    Going digital means less printing, less time wasting and less chasing for approval.

  • Audit trail

    Our digital solution provides a clear audit trail for your customer communications.

  • Fast adoption

    Switching to DocCentrics is a simple process that we manage for you. So you can make the switch to digital communications in a matter of weeks.

  • Flexible

    DocCentrics makes it easy and efficient to create communications for a range of channels – including print, email, SMS and HTML – all in one place.

  • Affordable

    Cut costs by using a modern, efficient CCM platform.

Our Process

Discover Design Deliver

  • We take the time to explore precisely what you want to achieve.

    We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.

    By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.

  • We fine-tune the workflows and functionality to match the way you work.

    Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.

    This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.

  • Once the system is operational we continue working closely with you.

    This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.

Get in touch

Ready to get started?

You can give us a call or send us a message and we’ll be in touch shortly. Our team is always happy to have a chat.

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