Overview

Knowing your location helps you reach your destination

This consultancy service is a way to map the interactions that your customers have with your organisation.

By mapping your customers’ journey we can help your executive team and managers quantify and visualise the quality, consistency and timeliness of your existing communications.

This process investigates your current customer communications in order to identify opportunities to improve. For example, you may be missing cross-selling opportunities, or chances to retain wavering customers. Alternatively, you may be repeating messages to some customers – or sending conflicting or confusing messages.

The mapping process helps to visualise the current customer experience and identify opportunities to deliver a better customer experience – as well as cost savings.

Features

Explore your current communications landscape

  • Visualise

    See the complete communications lifecycle.

  • Identify opportunities

    We help you identify opportunities for cross-selling and up-selling as well as innovative ways to improve the overall customer experience.

  • Minimise risks

    The mapping process helps to pinpoint any weak links in your communications and flush out any potential problems.

  • Cost your communications

    We estimate your current spend on customer communications and calculate the potential savings that you could make with DocCentrics.

Benefits

Maximise the value of your customer communications

  • Cut costs

    Spend less time and money on inefficient communications – and focus everyone’s attention on delivering communications that work.

  • Simplify workflows

    Eliminate unnecessary processes and give your teams the time to deliver a compelling customer experience.

  • Customer experience

    Ensure that every customer gets the right message at the right time via the right channel.

  • Customer retention

    Mapping the customer journey can help you identify off-brand messages and disconnected customer journeys.

Our Process

Discover Design Deliver

  • We take the time to explore precisely what you want to achieve.

    We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.

    By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.

  • We fine-tune the workflows and functionality to match the way you work.

    Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.

    This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.

  • Once the system is operational we continue working closely with you.

    This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.

Get in touch

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