Overview
A helping hand when you need it most
We proactively monitor our cloud applications to ensure that any problems are quickly identified and resolved.
As a DocCentrics customer you will have a service contract that defines our service level agreements. Additionally, the DocCentrics platform is monitored 24/7 and our team is available to provide support when required.
Our technology partners Cisco and EMC ensure that our platform is built on the highest quality components, while our dual data centre model means that a secondary data centre is always available to take over in an emergency. Our contingency and Business Continuity Disaster Recovery (BCDR) processes ensure that our services are always available to you, even in the event of a major incident.
Our dedication to building a robust platform and constant monitoring means that you are unlikely to make many support requests. But we’re here in case you need us.
Features
Proactive, on-hand support
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24/7 support service
Get fast support whenever you need it.
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Proactive monitoring
We strive to identify and rectify issues before they affect production.
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Dual data centre
In the event of a disaster we have a second data centre ready to take over.
Benefits
Strength, security & peace of mind
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Uninterrupted communications
DocCentrics offers strength, security and resilience to cope with the unexpected.
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Peace of mind
Our experts offer a rapid response to support requests.
Get in touch
Ready to get started?
You can give us a call or send us a message and we’ll be in touch shortly. Our team is always happy to have a chat.
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