A helping hand when you need it most
We proactively monitor our cloud applications to ensure that any problems are quickly identified and resolved.
As a DocCentrics customer you will have a service contract that defines our service level agreements. Additionally, the DocCentrics platform is monitored 24/7 and our team is available to provide support when required.
Our technology partners Cisco and EMC ensure that our platform is built on the highest quality components, while our dual data centre model means that a secondary data centre is always available to take over in an emergency. Our contingency and Business Continuity Disaster Recovery (BCDR) processes ensure that our services are always available to you, even in the event of a major incident.
Our dedication to building a robust platform and constant monitoring means that you are unlikely to make many support requests. But we’re here in case you need us.
Proactive, on-hand support
24/7 support service
Get fast support whenever you need it.
We strive to identify and rectify issues before they affect production.
Dual data centre
In the event of a disaster we have a second data centre ready to take over.
Strength, security & peace of mind
DocCentrics offers strength, security and resilience to cope with the unexpected.
Peace of mind
Our experts offer a rapid response to support requests.
We take the time to explore precisely what you want to achieve.
We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.
By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.
We fine-tune the workflows and functionality to match the way you work.
Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.
This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.
Once the system is operational we continue working closely with you.
This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.
Get in touch
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