Overview
Everything tailored to your needs
Our consultancy services allow us to truly understand your business and fine-tune our platform to meet the needs of our teams and your customers.
We make it our priority to learn about every aspect of your business – from your operations to your products – so that we can maximise the value that you get from our platform. While our platform is quick and easy to deploy, we know that you can get the most effective customer communications by having the DocCentrics platform tailored to your needs.
Features
Getting to know your business
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Experience
Our customer communications experience spans many years and a breadth of industries, so we can quickly get to grips with your business.
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Deliver value
By fine-tuning our products and services to match the needs of your business and your audiences you can maximise the benefits of DocCentrics.
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Evolution
Our platform is constantly evolving, with new features released every four months, so you can be sure of having the most advanced CCM platform to engage your customers.
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Customised
Once we understand your business we adapt the platform to suit your processes and your priorities. So your teams can get the benefits of DocCentrics with minimal disruption.
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Agile
The agile methodology is a core component of everything we do. Much more than just a way to develop software, being agile guides our work and ensures we deliver benefits quickly and continually.
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Partnership
Our consultative approach helps us build long-lasting partnerships with our clients and enables us to deliver ongoing value.
Benefits
Delivering value to you and your customers
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Cost savings
The more we understand your business, the more we can deliver significant benefits while helping you cut unnecessary expenses.
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Efficiency gains
We assess your workflows and look for ways to work more efficiently. With our platform customised to your needs you can give people more time to focus on delivering a great customer experience.
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Functional silos
By considering your customer communications holistically we can identify opportunities to break down functional silos and deliver results that benefit every department of your organisation.
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Customer experience
We’ll work closely with you to ensure your audiences get the best experience from every communication.
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Compliant
Complete audit trails for every stage of your customer communications – ideal for regulated industries.
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Value
Ongoing consultancy – and our constant curiosity – ensure that your organisation always benefits from the full potential of our platform.
Our Process
Discover Design Deliver
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We take the time to explore precisely what you want to achieve.
We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.
By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.
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We fine-tune the workflows and functionality to match the way you work.
Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.
This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.
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Once the system is operational we continue working closely with you.
This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.
Get in touch
Ready to get started?
You can give us a call or send us a message and we’ll be in touch shortly. Our team is always happy to have a chat.
Get started