Overview
Store your communications in the cloud
With Digital Archive you have easy access to all of your customer communications, whenever you need them. So if a customer calls to query a letter or email, your team can easily see the same message that they received.
Digital Archive can be customer-facing too, so your customers can have a self-service portal with all of their past bills, statements and documentation to download, view and print.
API access to Digital Archive means you can integrate our software with your existing customer portals, or with your call centre applications.
Features
A secure archive that's easy to access
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Customer control
Let your customers access their important correspondence, bills and statements. The portal makes it easy to view, download and print documents.
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Operational efficiency
Give employees fast access to all sent messages. This ensures that your customer service agents and managers can see the same version of the letter that the customer received.
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API access
Enables you to integrate Digital Archive with your customer portals and call centre applications.
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Secure data
On Digital Archive your customers’ data is encrypted both on and off the platform and your data is monitored 24*7 to prevent unauthorised access and monitor unusual activity.
Benefits
Liberate your communication archive
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Customer experience
Customers appreciate the convenience of being able to access their own documents.
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Efficiency
Your employees can quickly find customer communications so they can focus on serving customers.
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Control
API access means you can integrate Digital Archive with your existing systems and workflows.
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Reduce contacts
By giving your customers a self-service portal you can reduce unnecessary customer contact and focus on delivering a great customer experience.
Get in touch
Ready to get started?
You can give us a call or send us a message and we’ll be in touch shortly. Our team is always happy to have a chat.
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