Digital Archive

A self-service library for all your customer communications, which can be both business and customer-facing.

Explore

Overview

Store your communications in the cloud

With Digital Archive you have easy access to all of your customer communications, whenever you need them. So if a customer calls to query a letter or email, your team can easily see the same message that they received.

Digital Archive can be customer-facing too, so your customers can have a self-service portal with all of their past bills, statements and documentation to download, view and print.

API access to Digital Archive means you can integrate our software with your existing customer portals, or with your call centre applications.

Features

A secure archive that's easy to access

Customer control

Let your customers access their important correspondence, bills and statements. The portal makes it easy to view, download and print documents.
Operational efficiency

Give employees fast access to all sent messages. This ensures that your customer service agents and managers can see the same version of the letter that the customer received.
API access

Enables you to integrate Digital Archive with your customer portals and call centre applications.
Secure data

On Digital Archive your customers’ data is encrypted both on and off the platform and your data is monitored 24*7 to prevent unauthorised access and monitor unusual activity.

Benefits

Liberate your communication archive

Customer experience

Customers appreciate the convenience of being able to access their own documents.
Efficiency

Your employees can quickly find customer communications so they can focus on serving customers.
Control

API access means you can integrate Digital Archive with your existing systems and workflows.
Reduce contacts

By giving your customers a self-service portal you can reduce unnecessary customer contact and focus on delivering a great customer experience.

Our Process

Discover Design Deliver

We take the time to explore precisely what you want to achieve.

We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.

By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.
We fine-tune the workflows and functionality to match the way you work.

Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.

This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.
Once the system is operational we continue working closely with you.

This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.