Overview

Multi-channel communications are now as easy as email

Managing your mass customer communications, such as bills, statements and policy documents, can present many challenges. How do you communicate with thousands of customers efficiently, and still give every customer a personalised experience?

With DocCentrics your customer communications can be on-brand and on-target every time. Our online platform gives you a single point from which to create, review and despatch messages using a variety of channels, including email, post, personalised microsites and SMS.

DocCentrics is an evolving platform, with new features released every four months. This ensures that you always have the most powerful CCM capabilities. This powerful platform makes it easy to personalise messages to every customer, improving cross-sell, up-sell and retention rates.

You can also automate elements of your customer communications, reducing the amount of input required from your teams while improving results.

Features

Loaded with all the features you need

  • Multi-channel delivery

    Create one message and deliver it to hundreds or thousands of customers across a mixture of channels (print, email, SMS, personalised microsite). DocCentrics does it all.

  • Personalisation

    Give your customers a personalised experience. Our platform makes it easy to create business logic so that messages are highly customised and targeted to each customer automatically.

  • Management information

    The dashboard provides insight into all platform activity, including recent project changes, pending approvals, messages sent (and received) via each channel.

  • Event-driven communications

    Messages can be triggered by customer actions, such as calling a contact centre, moving house, purchases or online information requests.

  • Up-sell and cross-sell

    Use logic rules to add promotions and marketing messages.

  • Evolving platform

    We release new features every four months, so you get access to the latest technology that can help you develop stronger relationships with your customers.

  • Flexibility

    You can benefit from DocCentrics’ powerful features without having to adapt your workflows. The platform adapts to you and the needs of your business.

  • Control over every message

    With our platform you can easily make changes to your messages. This means that your operational teams have complete control over every stage of your customer communications.

  • Proofing from a single screen

    Your teams can proof communications for multiple channels (print, email, SMS and personalised microsite) from within our platform.

  • Ease of use

    If you can use Word and a web browser then you can use DocCentrics. It uses familiar interfaces to manage the creation, review, approval and delivery of customer communications.

  • Single view of all communications

    Once you’ve despatched your multi-channel communications you can monitor the progress of your campaigns. Every message, across every channel, is there to see in a single dashboard.

  • Data security

    Our security management processes are ISO 27001 certified. We are also Cyber Essentials accredited and we have a PCI DSS certified environment. And your data is encrypted by default, at every point.

  • Robust platform

    Your communications can’t stop for anything. That’s why we use a dual data centre approach to provide continuous service, even in the event of a disaster.

Benefits

Put the customer at the heart of your communications

  • Consistent & reliable communications

    DocCentrics is designed to make professional, personal and powerful communications easy to deliver every day.

  • Cut costs

    Spend less on every element of your customer communications – including creation, delivery and management.

  • Efficient workflows

    Eliminate inefficient processes and benefit from seamless digital workflows. That means no more printing messages for approval, or emailing documents to colleagues or suppliers.

  • Intelligence

    Learn from what works with a clear dashboard and management information that helps you improve every message.

  • Responsive

    Respond to what your customers want and need. With DocCentrics you can update your communications quickly and affordably.

  • Predict

    Using MI from DocCentrics you can learn to second-guess your customers’ next move and quickly adapt your communications to reduce contact centre calls – or to make timely offers.

  • Customer retention

    Delight your customers with consistent communications that are correctly worded, perfectly branded and personalised to their preferences.

  • Convenience

    DocCentrics gives you a single platform to manage all of your customer communications across all channels.

Our Process

Discover Design Deliver

  • We take the time to explore precisely what you want to achieve.

    We start by exploring your current customer communications from a variety of perspectives, such as marketing, customer services, compliance and branding.

    By understanding the needs of your business we can ensure you exploit the immense potential of the DocCentrics platform.

  • We fine-tune the workflows and functionality to match the way you work.

    Every screen is tailored to the needs of your users, so each individual only sees the settings, options and functions that they need.

    This customisation ensures that your business achieves the benefits of our platform without having to adapt or alter your operations.

  • Once the system is operational we continue working closely with you.

    This ensures that you always benefit from the full potential of DocCentrics, and always deliver on-brand, on-message, on-time and fully compliant communications.

Get in touch

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You can give us a call or send us a message and we’ll be in touch shortly. Our team is always happy to have a chat.

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