Today, The Royal Mail approved DocCentrics Mailmark software. This means Clients can now utilise the latest Royal Mail services and access a range of additional associated benefits through the DocCentrics Customer Communication Platform.
Cost reduction – Mailmark postal tariffs provide the lowest possible commercial rates for delivering mail. In addition, MI from the mail network can be used to analyse and improve address quality, reduce return mail and prevent bulk mail reversions. This further reduces costs and improves service.
Track communications end-to-end – Clients can now track individual mail pieces from production to customer delivery. This supports audit and compliance requirements in regulated industries. It also helps prevent fraud and assists with the management of call centres to ensure staffing levels are appropriate to meet customer responses.
Digital integration – Using Mailmark through the DocCentrics platform allows you to integrate your digital communications with your paper mail. For example; complimentary SMS or email communications can be sent on the day the mail is delivered to enhance the postal experience.
Response analysis – Mailmark enables the DocCentrics platform to analyse Mail delivery information combined with response data to understand the most effective days to deliver customer communications to achieve the best results.
For more information visit our Mailmark Solution page.
About DocCentrics – DocCentrics makes it easy for organisations to achieve higher engagement and better outcomes from their Customer Communication Management (CCM). DocCentrics is a leading CCM provider, delivering services through a Platform-as-a-Service model which means they have a configured and ‘ready to go’ CCM platform where you pay for only what you use. DocCentrics work closely with their clients to understand business needs to design and develop solutions that remove complexity and improve efficiency aligned to the strategic objectives of the business. Certified to PCI-DSS and ISO27001 it is committed to providing users with the highest levels of customer service resilience, integrity and availability.