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G-Cloud 6

DocCentrics announces availability of its Customer Communication Management (CCM) service on G-Cloud 6

Document Centric Solutions Limited (DocCentrics), a leading supplier of cloud based customer communications solutions, announced today that its CCM services are now available on the latest Government procurement portal G-Cloud 6. This online shopfront makes it easier for government departments to procure cloud based services to support their digital strategies.

CCM is a way of helping departments improve the way they communicate with their customers. This service provides a platform for engaging, acquiring and servicing customers and prospects.

The service has 2 distinct components:

  1. An easy to use interface for business users to control the copy, style and layout of their customer documents. In a fast changing world, this ensures the right message gets to each customer
  2. A production platform that automatically composes documents by merging contact data with the appropriate templates and creates production ready files optimised for the delivery channel, paper or electronic.  This helps to minimise cost and maximise efficiency.

With the DocCentrics platform Customer Communications can now be created, managed and changed by business users within an approval process, without the need for IT resources. The solution supports traditional print in addition to digital channels such as email, mobile and Apps.

DocCentrics Operations Director, Joanna Shurety, commented; “Government is still the largest user of the postal service in the UK. We have a great opportunity to collaborate with departments to help create more engaging customer communications at a lower cost whilst making the adoption of digital alternatives simpler.”

DocCentrics are an existing supplier to G-Cloud with ClickToPrint.  ClickToPrint is a Hybrid Mail Service that frees departmental resources from the labour intensive and repetitive task of printing, folding and envelope stuffing of physical mail. The service captures desktop print from any application via a simple print driver and delivers it to a dedicated mail production environment. Individual print requests are batched, then converted into production ready and mail discounted print files for processing by a commercial print operation.