Are smart home assistants the next frontier for customer communications?
How can organisations use smart home assistants as a customer communication channel?
Knowledge Base
Sharing our expertise, and insights into the world of Customer Experience.
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Data breaches on the rise. Are you protected?
How can you resists the forces trying to steal and share the personal data you hold?
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What do millennials want from your customer communications?
Millennials represent a huge range of people. So how can you reach them with your customer communications?
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Authentication, passwords and the future of digital signatures
How can organisations authenticate users and customers while reducing friction?
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Talking to robots and why the future of communications is already here
Could robotics transform your customer communications and interactions?
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What are the benefits of a centralised CCM platform?
Centralised customer communications management (CCM) platforms that enable real-time, cross-channel, interactive communications dramatically improve the customer experience.
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How can customer communications overcome these three compliance challenges?
What kind of compliance hurdles do customer communications need to clear in the year ahead?
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How could a CCM solution offer a strategic advantage to your business?
A CCM solution is a powerful tool that can delight, retain and convert customers. The latest CCM software can achieve this in less time and effort than ever before.
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Digital transformation of a paper communication strategy
We’ve been working closely with one of our clients to help them shift to a completely digital customer communication solution. The client’s original approach was somewhat fragmented, so while they could send ...