What is Customer Experience Management (CEM)?
What is CEM, and how does it relate to customer communications management (CCM)?
Knowledge Base
Sharing our expertise, and insights into the world of Customer Experience.
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Can a dash of authority make your communications more persuasive?
Continuing our look at the principles of persuasion. Can authority make your customer communications more convincing?
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What is Customer Communications Management (CCM)?
Find out more about CCM and how it can support compelling customer experiences.