Statistics that prove customer experience (CX) can boost your business
The research results are clear: optimising the customer experience delivers a host of business benefits.
Knowledge Base
Sharing our expertise, and insights into the world of Customer Experience.
-
-
Barriers to digital transformation - and how to overcome them
Few organisations are truly digital. So what's stopping you from transforming your business?
-
Interactive customer communications by HTML
On-board your customers more efficiently with a personalised HTML microsite that includes all their documents and manages interactions.
-
Maximising the value of personalisation
How can your customer data help you create more compelling customer experiences?
-
Connecting touchpoints for a seamless customer experience
How do you maintain a consistent customer experience when your brand has multiple touchpoints?
-
5 customer experience quick-wins
Small, fast improvements you can make to improve CX - from DocCentrics, the customer communications specialists.
-
Liking: the fifth principle of persuasion
How can your communications encourage customers to like your brand?
-
Re-engagement: the fourth stage of the customer life cycle
Customers who cancel your service or product can still be tempted back. Your communications are key.
-
Are emotional connections the key to a powerful customer experience?
Do your customer communications consider the emotional impact?