What do millennials want from your customer communications?
Millennials represent a huge range of people. So how can you reach them with your customer communications?
Knowledge Base
Sharing our expertise, and insights into the world of Customer Experience.
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Why are event-triggered communications key to remarkable customer experiences?
Give your customers what they need, precisely when they need it, with event-triggered communications.
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Blockchain: the technology set to change customer communications?
How might blockchain, the tech that underpins bitcoin, change the way we communicate with customers?
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Common CCM migration challenges and how to overcome them
Interested in migrating to an omni-channel CCM platform? This post explores some of the challenges ahead.
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Authentication, passwords and the future of digital signatures
How can organisations authenticate users and customers while reducing friction?
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Talking to robots and why the future of communications is already here
Could robotics transform your customer communications and interactions?
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How will GDPR affect your customer communications?
Is your organisation ready to comply with the General Data Protection Regulation in 2018?
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What is customer experience (CX) and how should it influence your communications?
CX (customer experience) is the product of how customers interact with your products and services.
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What are the benefits of a centralised CCM platform?
Centralised customer communications management (CCM) platforms that enable real-time, cross-channel, interactive communications dramatically improve the customer experience.