Simple words that have a big impact on your communications
A few simple words that give your customer communications an added boost.
Knowledge Base
Sharing our expertise, and insights into the world of Customer Experience.
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Are you using management information to improve customer communications?
How should you use analytics or MI to improve your customer communications - and the customer experience?
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When customer communications go wrong – and how you can avoid a crisis
Prevent problematic customer communications by using a smart Customer Communications Management (CCM) platform
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Insurers fall foul of new communications rules. How can you ensure compliance?
Does compliance ever conflict with commerce in your communications? DocCentrics can help.
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Six tips for creating seasonal customer communications that resonate with your audiences
How can you create seasonal communications that delight - but never annoy - your customers?
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Customer journey mapping now part of DocCentrics platform
Need to map your customer journeys? DocCentrics CCM platform now includes a powerful customer journey mapping tool.
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What do millennials want from your customer communications?
Millennials represent a huge range of people. So how can you reach them with your customer communications?
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Why are event-triggered communications key to remarkable customer experiences?
Give your customers what they need, precisely when they need it, with event-triggered communications.
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Blockchain: the technology set to change customer communications?
How might blockchain, the tech that underpins bitcoin, change the way we communicate with customers?