Are emotional connections the key to a powerful customer experience?
Do your customer communications consider the emotional impact?
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Sharing our expertise, and insights into the world of Customer Experience.
Do your customer communications consider the emotional impact?
GMC software, developers of the Inspire customer communications management software, recently rebranded as Quadient.
In customer communications, documents have become digital experiences - and customer expectations increase every day.
How can you use the principle of consistency to achieve better results with your customer communications?
What is CEM, and how does it relate to customer communications management (CCM)?
Third article in our series on the customer life cycle: Dealing with exits.
Align your customer communications to you meet the needs of customers at every stage of the life cycle.
Continuing our look at the principles of persuasion. Can authority make your customer communications more convincing?
Improve the customer experience, improve retention and drive cross- and up-selling with every message.
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