Jenna Hussey joins DocCentrics as Lead Designer
Say 'hello' to Jenna. Our brand new Lead Designer at DocCentrics who is here to enhance the overall user experience (UX) and design of our products and solutions.
"The customer communications market is changing in terms of digital channels..." explains Simon Howell, CEO of DocCentrics "and the need to provide customers with easy to use, beautiful communications is a vital component to the overall customer journey. Jenna's UX and design skills will be of great value to both our organisation and our clients."
Customer Experience. User Experience. What's the difference?
DocCentrics are specialists in Customer Experience. Optimising the end to end journey from acquisition, through on-boarding to welcoming customers.
User Experience is about optimising the design and usability of individual components that make up the overall journey - for example the interface used to submit and manage an insurance claim.
"The need for organisations to provide their customers with better user experiences has never been more valuable than it is today. We all know a bad experience when we have one. My role is to make sure the experiences, and in turn the relationships customers have with an organisation is as fluent as a good conversation." - Jenna Hussey, Lead Designer
Jenna comes from an agency background and has worked with clients across a variety of industries. She also has a Level 3 qualification in Leadership & Management (ILM), enabling her to confidently lead projects from start to finish to ensure the delivery of quality user experiences.
Jenna joins our rapidly growing customer facing team along side our other new comers Hayley Connage and Melanie Sowerby