Company

Background

DocCentrics is an energetic and positive-thinking organisation, collaborating with a variety of businesses and enterprises throughout the United Kingdom.

Founded in 2008 by industry expert Simon Howell, DocCentrics embarked on a quest to provide leading customer communications management (CCM) software to enterprises, helping them rapidly increase efficiency, reduce costs, and be more environmentally friendly.

Ten years later, the business has evolved into a fully fledged customer experience consultancy. Supporting our clients through the digital transformation process, building brand advocacy, and empowering the customer.

Over the years we have developed a highly effective working culture, encouraging our people to continuously learn new skills, and explore new technologies. It is hugely important to us that we champion the individual, developing strong, trustworthy industry experts within our team.

We also place a high value in supporting the community, by contributing to local schemes with organisations such as Young Enterprise, ELSA & University of Hertfordshire.

Our Team

Meet the team

Our directors are very hands-on, providing expert consultancy to clients, and a strategic direction to the development of our product. Ensuring DocCentrics remains at the forefront of customer experience technology.

Simon Howell
Chief Executive Officer

Simon is the founder of DocCentrics and has worked closely with the team over the years to build a business that is ready to understand, and address your business challenges.

Having worked on a series of enterprise initiatives, Simon has the vision to advise our clients from a high-level perspective, listening carefully, and translating the complexity of technology into concise business value.

Outside of the office, Simon enjoys a variety of activities to offset the challenges of living with three teenagers. Mountain biking, climbing, and fishing provide his sanctuary.
Melanie Sowerby
Director

Melanie is responsible for strengthening our organisational disciplines as the business continues to grow. Building a strong sense of purpose, that really shows in your day-to-day interactions with our people.

She has previously held a variety of transformational and leadership roles for multinational organisations, and has worked on projects for a series of enterprises through her own consultancy business.

In her free time, Melanie loves to support her daughter in her theatrical performances, and also enjoys finding a calm headspace by practising meditation, yoga, and swimming.
Ben Martin
Chief Technical Officer

When it comes to implementation of your key technological projects, Ben is meticulous in his attention to detail. Exploring every angle, ensuring we guide you towards a comprehensive outcome.

In his previous management roles he has delivered significant results that have directly resulted in business growth, benefiting greatly from the experience of running his own IT consultancy for 5+ years prior.

Ben is passionate about health and fitness. You’ll often find him dishing out helpful advice to his colleagues. He is also very supportive of the Crohn’s Disease Charity and is passionate about helping others that live with the condition.

Business Areas

One Team. Many Skills.

Whilst we have one unified team, the roles of our people span across a range of disciplines.

Customer Innovation

Our team of proactive account managers work closely with you to analyse project requirements, discuss new ideas, and ultimately drive our team towards delivering exceptional customer experiences for your organisation.
Development

Software is the heart of our business, and our developers work with a wide variety of technologies, including front end (HTML, CSS, JavaScript), Microsoft.Net (C#), Ruby, and database systems such as MySQL and MongoDB.
Platform

DocCentrics is committed to protecting customer data, and our platform team is responsible for ensuring optimum performance, security, and compliance with the GDPR, whilst operating to ISO:27001 standards.
Creative

Capturing the unique personality and ethos of your organisation, our design team ensure that your digital and print communications look great, and help build brand advocacy.