Enabling seamless customer experiences

89% of companies expect to compete purely on customer experience, welcome to your new competitive advantage...

Introduction

Hello. We are DocCentrics.

Our mission is to transform your communications, helping your enterprise advance forth into the world of super-smooth-digital-experiences.

CommsSender

More smiles around your workplace.

Our Hybrid Mail solution can rapidly optimise your email and print delivery, releasing a huge time-saving to your organisation. Giving your employees a boost, and helping them deliver greater value.

CommsBuilder

Personalise your customer experience.

We can give your employees the ability to manage digital and print templates, accelerate your approval processes, and display personalised information to customers.

DigiComms

Give power to your customers and employees.

Businesses that provide a great employee experience are 4x more profitable. Couple this with self-service digital interfaces for your customers, and there are significant efficiency gains to be made.

Consultancy

Maximising your return on investment.

Our people have extensive experience in the customer communications industry, and can offer a wealth of strategic, creative and technical input to your business.

Introducing DocCentrics

Working in partnership with your organisation to deliver seamless customer experiences.

Background

DocCentrics is an energetic and positive-thinking organisation, collaborating with a variety of businesses and enterprises throughout the United Kingdom.

Founded in 2008 by industry expert Simon Howell, DocCentrics embarked on a quest to provide leading customer communications management (CCM) software to enterprises, helping them rapidly increase efficiency, reduce costs, and be more environmentally friendly.

Ten years later, the business has evolved into a fully fledged customer experience consultancy. Supporting our clients through the digital transformation process, building brand advocacy, and empowering the customer.

Over the years we have developed a highly effective working culture, encouraging our people to continuously learn new skills, and explore new technologies. It is hugely important to us that we champion the individual, developing strong, trustworthy industry experts within our team.

We also place a high value in supporting the community, by contributing to local schemes with organisations such as Young Enterprise, ELSA & University of Hertfordshire.

Business Areas

One Team. Many Skills.

Whilst we have one unified team, the roles of our people span across a range of disciplines.

Customer Innovation

Our team of proactive account managers work closely with you to analyse project requirements, discuss new ideas, and ultimately drive our team towards delivering exceptional customer experiences for your organisation.

Development

Software is the heart of our business, and our developers work with a wide variety of technologies, including front end (HTML, CSS, JavaScript), Microsoft.Net (C#), Ruby, and database systems such as MySQL and MongoDB.

Platform

DocCentrics is committed to protecting customer data, and our platform team is responsible for ensuring optimum performance, security, and compliance with the GDPR, whilst operating to ISO:27001 standards.

Creative

Capturing the unique personality and ethos of your organisation, our design team ensure that your digital and print communications look great, and help build brand advocacy.

Careers

Opportunities at DocCentrics

Interested in joining a fast-moving team with plenty of opportunities to grow? Send us your CV or visit LinkedIn to view our latest opportunities.

Solutions

Complete solutions for your customer communications

Products

CommsSender

CommsSender is a hybrid mail solution that outsources the time-consuming tasks of printing, folding and posting letters to your customers.

CommsBuilder

Gain complete control of your customer communications. Cut costs, become more efficient, and retain your valued customers.

DigiComms

Going digital means taking advantage of technology at every stage of your communications lifecycle – from creation to delivery – and beyond.

Professional Services

Consultancy

Our consultancy services allow us to truly understand your business and fine-tune our platform to meet the needs of our teams and your customers.

Support

We proactively monitor our cloud applications to ensure that any problems are quickly identified and resolved.

Training

DocCentrics uses familiar interfaces so your operators, managers and executives can easily use our platform with little or no training.

Call us

0844 56789 87

Email us

[email protected]

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